Shipping Policy

All items are dispatched from our Gold Coast dispatch centre (GMT +10 Brisbane)

POSTAGE CHARGES

We offer FREE standard shipping within the United States & Australia for orders over $80 USD / $80 AUD 
For orders under $80 USD / $80AUD /  standard shipping is capped at $10.

Standard shipping is handled via Australia Post (Domestic & International).

  • Please allow 6-14 days for international delivery.
  • Allow 3 - 10 days for Domestic Australia delivery
  • Rural areas may experience longer transit times.

Luméra Cosmetica is not responsible for any customs fees, delays in processing due to customs, or incorrect shipping details provided at checkout.

Please allow up to 48 hours for order processing before receiving your tracking number or shipment confirmation.

All shipping costs are listed in AUD.

SHIPPING LOCATIONS

We currently ship to the following regions:

  • United States & Australia

Please allow 6-14 days for delivery to Canada, the USA, Australia, and New Zealand via Standard International.

PRE-ORDER POLICY

Due to high demand, certain products may be available on a pre-order basis.

  • Payment is required upfront, including shipping fees.
  • Estimated shipping dates are listed in the product description.
  • Pre-order items typically ship within a month of the expected release date.
  • Customers will be notified of any delays due to customs or freight issues.

It is the customer's responsibility to check if an item is on pre-order, as our refund and exchange policies remain the same. You can review our refund policy [here].

Important:
During peak periods, inventory may fluctuate. If you purchase an item that is out of stock, our team will contact you within 24 hours to provide an estimated shipping timeline.

SHIPPING TIMEFRAMES

All in-stock items purchased from LuméraCosmetica.com (excluding pre-orders) will be dispatched within 48 hours.

Once shipped, you will receive a tracking number via email.

Shipping time estimates can be checked on Australia Post’s website (auspost.com.au).

  • Note: Luméra Cosmetica is not responsible for delays once your order has been handed over to Australia Post or DHL.
  • During high-demand periods or special releases, dispatch time may be extended. In such cases, you will be notified within 24 hours of your order.

SHIPPING CONDITIONS

Once your order has been shipped from our warehouse and received by Australia Post or DHL, Luméra Cosmetica is no longer responsible for the package.

  • It is the customer's responsibility to ensure all shipping details are correct.
  • We take great care in securely packaging all orders using durable materials. However, Luméra Cosmetica is not liable for any damage caused during transit by third-party carriers such as Australia Post or DHL.

DELIVERY ADDRESS CHANGES

Once an order has been dispatched, we are unable to modify the delivery address or redirect parcels.

For any shipping-related inquiries, please contact our support team at hello@lumeracosmetica.com.

 

COMPANY INFORMATION

Luméra Cosmetica is a subsidiary of LightLab Beauty Pty Ltd ABN 72 660 920 847

AU : +61 27202 6729USA/Canada: +1 888-534-8612Monday - Friday 9:00am - 5:00pm

hello@lumeracosmetica.com

Address

PO BOX 194 BROADBEACH
Queensland, Australia 4218